In Person Purchase/Pick up
Pick Up Your Pass
Thank you to those of you who have already purchased their 2025/2026 Winter Season Pass - we can’t wait to start spinning those lifts for you! In the meantime, we encourage you to upload your pass photo. You can update and upload your season pass photo using the estore (instructions below). Pick up you season pass starting June 1 at our Kelowna Office. Joining us for summer? Pick up your pass at the village centre mall. Summer Hours >>
If you have purchased a student pass for yourself or someone in the family and have not submitted your student documentation please email to tickets@bigwhite.com to make sure your pass is activated for the start of the season.
Season Pass Photo Update Instructions
- Log in to your account on the eStore >>
- Click the “My Account” tab
- Select “My Account”
- Scroll down to “Group Members”
- Click “New Photo” to upload a photo
- Save and repeat for each group member
Big White Ski Resort requires your photos to follow this criteria:
- Clear and Visible
- Eyes open and clearly visible
- No Sunglasses/goggles
- Not Hats, helmets or head coverings (Unless worn daily for religious or medical reasons)
- Uniform Lighting and no shadows
Time for a New Pass?
If your season pass card was printed before November 2023 it might be time for a free upgrade. Big White is implementing a new online feature that will allow passholders to check the status of their pass before arriving at the resort. You can now be sure that your pass will work at the lifts. Older passes are not compatible with this new feature. To make sure you have the best experience we want to upgrade your old season pass card for free!
How to Identify an Old Pass:
- Printed before November 2023
- Pass number on front is missing “BWP” prefix
- No pass number is printed on the front of the card
If you have an old pass you can still reload it online. Once you have reloaded your pass, visit our office anytime to have your new card printed for free*. Avoid the lineups and visit us before opening day. Not sure if you have an old pass? Click here for more info>>.
*A paper release of liability waiver must be signed at the time a pass is printed. All passholder 19 and older must be present to sign the waiver.
Ambrosi Ticket Office
Season passes can be picked up at the Kelowna Ticket Office located at 1894 Ambrosi Road starting June 1. Hours of Operation >>.
If you are 18 and under, you must be accompanied by a parent or legal guardian to sign a waiver before any pass can be issued. This signature must be witnessed by a Big White ticket agent.